|
|
|
 Terms & Conditions
|
|
|
|
 |
Untitled Document
 |
 |
These Terms and Conditions apply to all transactions
on this site. Please read them carefully. They do not affect your statutory
rights. We may change these terms and conditions at any time. Any changes
will take effect on the date they are posted onto the site (see date posted
at bottom of this page). Please read the terms and conditions each time
you place an order, to ensure that you are familiar with the most current
ones.
Product Warranty
GVilla Boutique provides Full 15-Days Product Warranty to our Consumers.
If you receive a faulty product from us regardless of whether it due to
rough delivery handling or manufacturing fault, we will replace it for you
absolutely FREE. You only need to send the product back to us within 15-days
and we will reship a replacement (same make/model) to you via Standard Airmail.
Our Contract
You will have an opportunity to check and correct any input errors in your
order up until you submit your order (by clicking the Confirm Order button
on the Order Confirmation page). After submitting an order to us we will
give you an Order Reference Number and details of the products you have
ordered. We will send these details to you in an e-mail (our first e-mail).
Please note that this e-mail is an acknowledgement, not acceptance of your
order. Acceptance of your order and the creation of a legally binding contract
between us will only occur when we send you a second e-mail, which will
contain details of how we will deliver your products to you. We will tell
you if your payment details cannot be authorised for any reason and may
invite you to pay by another method. We will then send you a third e-mail
confirming the dispatch of your order.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition.
In the unlikely event that an order arrives damaged, faulty or incorrectly,
please advise us via email or telephone within 72 hours of receipt.
Returning an item:
Damage
In the unlikely event you should receive your goods damaged we will arrange
a replacement item for you. It is your responsibility to notify us within
72 hours of receipt that an item has been received damaged (please see risk
below).
Risk
As soon as we have delivered the products to your door you, the customer,
are responsible for them. We will only deliver goods to the address on the
order and goods will not be left without a signature. From the time of receipted
delivery of the goods, any loss or damage to the goods shall be at your
own risk. Any transit damage to the goods, shortages or incorrect goods
supplied must be noted on the delivery consignment note at the time of delivery.
No Fault Returns
Consumers are entitled to withdraw from this contract within seven days
of receiving your goods. Should you wish to take up this option, and return
the goods to us, contact our returns/service department and obtain a returns
authorisation number. This number will be valid for fourteen days and must
be clearly displayed along with your name and address details on all returned
goods. Returns made outside this 14 days will not be accepted. Before you
return the goods at your own cost and risk, it is your responsibility to
ensure that the goods are unused and in "as new" condition. They must also
be adequately packed, in their original packaging and complete with all
manuals and accessories. Goods received back that are not in "as new" condition
will be returned to you, at your cost. Monies will only be refunded once
we have received and checked the returned goods. Any money due will be credited
within 10 days.
Faulty Returns
Products delivered which are faulty upon arrival should be notified within
72 hours from the delivery date. Upon receipt and confirmation of the fault
you will be offered either a replacement, a repair or full refund, providing
the item is complete with all accessories and in its original box and packaging.
If the product is not deemed faulty the goods will be returned to you. You
will be liable for both the uplift and return carriage charge. This returns
policy does not affect the buyers statutory rights.
If there is anything further we can assist you with, please feel free to
contact us via email: sales@gvillaboutique.com or write to:
gVilla Boutique
37 Highshore Road London
UK
SE15 5AF
Mobile Number: +44 795 1244 998
Document Last Updated: 11 June 2007
|
| |
|
|
|
|
|
|
|
Shopping Cart
